Remote traveller processing at the Morses Line border crossing in Saint-Armand, Quebec, provides travellers with access to border services after staffed hours of service. During staffed hours, travellers are processed by a border services officer as usual. During remote traveller processing hours at this border crossing, travellers are processed by an off-site officer through a kiosk equipped with two-way audio and one-way video.
Hours of service
Staffed hours of service (travellers): Monday to Sunday, 8 a.m. to 4 p.m. ET.
Staffed hours of service (commercial): Monday to Friday, 8 a.m. to 4 p.m. ET (except holidays).
Remote traveller processing hours of service (travellers): Monday to Sunday, 4 p.m. to 8 a.m. ET.
Who can use remote traveller processing
Remote traveller processing is only available to citizens and permanent residents of Canada and the United States (U.S.). Registration is not required. No commercial goods or carriers will be processed through remote traveller processing after staffed hours of service.
How remote traveller processing works
When you arrive at the border crossing during remote traveller processing hours of service, you will be processed remotely by a border services officer located at the Saint-Armand/Philipsburg port of entry (POE). The officer will see your vehicle approach using the on-site video cameras.
The officer will then interview you and your passengers using the audio-video system at the kiosk. After the interview, the officer will determine whether you and any passengers and goods in your vehicle are allowed to enter Canada. If you or your passengers owe duty and taxes, you will be able to make your payment using a valid credit card only. The officer will process the payments remotely from the Saint-Armand/Philipsburg POE.
If the officer at the Saint-Armand/Philipsburg POE determines that you or any passengers or goods require further verification or examination, the officer will advise you to:
- remain at the POE and wait for officers; or
- report to an alternate Canadian POE; or
- return to the U.S. if applicable; or
- take any other measure the officer deems necessary at the time.
Once you are authorized to enter Canada, the officer will open the security gates and you may enter Canada.
Enhanced infrastructure and equipment, such as fencing, gates, increased lighting and video cameras, have been installed to prevent travellers from crossing the border without authorization and to ensure border integrity is maintained.
- Date modified: