Service Standards for High-Volume Regulatory Authorizations
Service Standard for the Free and Secure Trade (FAST) Program Application

Service Description:

To participate in the Free and Secure Trade (FAST) Program, an applicant must submit, along with the requisite application fee, either an online application through the Trusted Traveler Programs (TTP) System that is operated by US Customs and Border Protection (CBP), or a paper application to the Canada Border Services Agency (CBSA), which will process the application through its Canadian Processing Centre in Niagara Falls, ON. Only drivers need to submit an application form and fee. There is no FAST application form for carriers or importers. Canadian carriers and importers are automatically approved for FAST once they become approved members of the Customs Self Assessment (CSA) and Partner in Protection (PIP) programs.

Service Standard:

Within 30 business days of receipt of a complete application, applicants are informed of their eligibility in whether they have reached the interview stage.

Performance Target:

The CBSA will strive to meet the service standard 95% of the time.

Performance Results:

For the fiscal year April 1, 2019 to March 31, 2020, the CBSA will report performance results on June 1, 2020.

For the fiscal year April 1, 2018 to March 31, 2019, the CBSA informed 11,239 applicants and met the service standard 100% of the time.

Performance Results – Previous Years:

For the fiscal year April 1, 2017 to March 31, 2018, the CBSA informed 11,250 applicants and met the service standard 100% of the time.

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA informed 10,206 applicants and met the service standard 100% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA informed 13,268 applicants and met the service standard 100% of the time.

For the fiscal year April 1, 2014 to March 31, 2015, the CBSA informed 11,020 applicants and met the service standard 100% of the time.

Applying for the Free and Secure Trade (FAST) Program:

The application processing involves a risk assessment of the applicants by both the US CBP and the CBSA to determine whether they meet the requirements to participate in the program, followed by an interview at an enrolment centre by a CBP/CBSA officer to finalize enrolment. For more information, please see the FAST page.

Service feedback:

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the comments, complaints, and compliments for more information.



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