Service Standards for High-Volume Regulatory Authorizations
Service Standard for the Commercial Driver Registration Program (CDRP) Application

Service Description:

To participate in the Commercial Driver Registration Program (CDRP), an applicant must submit a paper application to the Canada Border Services Agency (CBSA), which will process the application through its Canadian Processing Centre in Niagara Falls, ON.

Service Standard:

Within 30 business days of receipt of a complete application, applicants are informed of their eligibility in whether they have reached the interview stage.

Performance Target:

The CBSA will strive to meet the service standard 95% of the time.

Performance Results:

For the fiscal year April 1, 2019 to March 31, 2020, the CBSA will report performance results on June 1, 2020.

For the fiscal year April 1, 2018 to March 31, 2019, the CBSA informed 554 applicants and met the service standard 100% of the time.

Performance Results – Previous Years:

For the fiscal year April 1, 2017 to March 31, 2018, the CBSA informed 533 applicants and met the service standard 99.9% of the time.

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA informed 541 applicants and met the service standard 100% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA informed 736 applicants and met the service standard 100% of the time.

For the fiscal year April 1, 2014 to March 31, 2015, the CBSA informed 474 applicants and met the service standard 100% of the time.

Applying for the CDRP:

The application processing involves a risk assessment of the applicants to determine whether they meet the requirements to participate in the program. For more information, please see CDRP.

Service feedback:

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the comments, complaints, and compliments for more information.



For more information

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