Service Standards for High-Volume Regulatory Authorizations
Service Standard for the CANPASS Suite of Programs Application

Service Description:

To participate in one of the CANPASS Programs (CANPASS Private Aircraft/Corporate Aircraft), an applicant must submit a paper application, along with the requisite application fee, to the Canada Border Services Agency (CBSA), which will process the application through one of its Canadian Processing Centres (Surrey, BC, Niagara Falls, ON and Montreal, QC).

Service Standard:

Within 30 business days of receipt of a complete application, applicants are informed whether their application has been approved.

Performance Target:

The CBSA will strive to meet the service standard 95% of the time.

Performance Results:

For the fiscal year April 1, 2019 to March 31, 2020, the CBSA will report performance results on June 1, 2020.

For the fiscal year April 1, 2018 to March 31, 2019, the CBSA processed 2,222 applications and met the service standard 100% of the time.

Performance Results – Previous Years:

For the fiscal year April 1, 2017 to March 31, 2018, the CBSA processed 3,081 applications and met the service standard 94.4% of the time.

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA processed 2,402 applications and met the service standard 97.9% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA processed 3,253 applications and met the service standard 99.8% of the time.

For the fiscal year April 1, 2014 to March 31, 2015, the CBSA processed 3,327 applications and met the service standard 97.2% of the time.

Applying for the CANPASS Suite of Programs:

The application processing involves a risk assessment of the applicants to determine whether they meet the requirements to participate in the program. For more information, please see the CANPASS section.

Service feedback:

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the comments, complaints, and compliments for more information.



For more information

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