Service Standards for High-Volume Regulatory Authorizations
Service Standard for the NEXUS Program Application Process

Service Description:

To participate in the NEXUS Program, an applicant must submit, along with the requisite application fee, either an online application through the Trusted Traveler Programs (TTP) System that is operated by U.S. Customs and Border Protection (CBP), or a paper application to the Canada Border Services Agency (CBSA), which will process the application through one of its Canadian Processing Centres (either in Montreal, QC, or Niagara Falls, ON).

Service Standard:

Within 30 business days of receipt of a complete application, applicants are informed of their eligibility in whether they have reached the interview stage.

Performance Target:

The CBSA will strive to meet the service standard 95% of the time.

Performance Results:

For the fiscal year April 1, 2019 to March 31, 2020, the CBSA will report performance results on June 1, 2020.

For the fiscal year April 1, 2018 to March 31, 2019, the CBSA informed 546,473 applicants and met the service standard 89.08% of the time.

Performance Results – Previous Years:

For the fiscal year April 1, 2017 to March 31, 2018, the CBSA informed 300,377 applicants and met the service standard 77.5% of the time.

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA informed 296,754 applicants and met the service standard 100% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA informed 258,710 applicants and met the service standard 100% of the time.

For the fiscal year April 1, 2014 to March 31, 2015, the CBSA informed 325,292 applicants and met the service standard 82.7% of the time.

Applying for the NEXUS Program:

The application processing involves a risk assessment of the applicants by both the U.S. CBP and the CBSA to determine whether they meet the requirements to participate in the program, followed by an interview at an enrolment center conducted jointly by CBP and CBSA officers to finalize enrolment. For more information, please visit CBSA NEXUS.

Service feedback:

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the comments, complaints, and compliments for more information.



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