To support trade partners with the implementation of and compliance with eManifest, the Canada Border Services Agency (CBSA) is:
You may be able to find the information you are looking for in the eManifest Frequently Asked Questions.
The CBSA provides eManifest client support by e-mail and telephone.
Clients with eManifest policy and operations related questions can speak directly to a Border Information Service (BIS) agent during regular business hours, Monday to Friday (from 8 a.m. to 4 p.m. local time, except holidays).
Clients can also e-mail the eManifest Help Desk to ask eManifest-related questions about policy, operations and eManifest Portal Shared Secret applications. To contact the eManifest Help Desk, e-mail eManifestemail@example.com.
Electronic Data Interchange (EDI) and eManifest Portal technical support is available to highway carriers by telephone and e-mail.
Contact the eManifest TSU by:
|Phone:||1-888-957-7224, press 2 (for calls within Canada and the U.S., toll-free, available 24/7)|
|E-mail:||TSU.UST@cbsa-asfc.gc.ca (For non-urgent correspondence only. E-mails are monitored during regular business hours, Monday to Friday, 8 a.m. to 5 p.m. ET, excluding statutory holidays.)|
For up-to-date information on eManifest, please visit the eManifest section of the CBSA Web site or subscribe to the eManifest RSS feed.
For general inquiries about CBSA programs or services, go to Contact Us.