eManifest
Client Support

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To support trade partners with the implementation of and compliance with eManifest, the Canada Border Services Agency (CBSA) is:

  • implementing eManifest over a number of years;
  • working closely with industry stakeholders to obtain their input on the design and implementation of eManifest; and
  • communicating with trade partners on important information through stakeholder working groups, the CBSA Web site, publications, communications products and outreach activities.

General Inquiries

eManifest Help Desk

For inquiries on eManifest policy and operations, contact the eManifest Help Desk by email.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays.

eManifest Portal Shared Secret

Email inquiries related to the issuance of Shared Secrets or visit the Shared Secret Web page for more information.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays.

Border Information Service (BIS)

For general eManifest policy and operations-related questions, contact the Border Information Service by telephone.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. local time, except holidays.

Technical Support and Processing

Technical Commercial Client Unit (TCCU)

For air, marine, highway and rail carriers, freight forwarders, importers, brokers and service providers to receive Electronic Data Interchange (EDI) and eManifest Portal technical support, contact the TCCU by telephone:

Within the U.S. and Canada (toll free):
1-888-957-7224, press 1 for EDI assistance or press 2 for technical eManifest Portal assistance

Outside the U.S. and Canada (long distance charges apply):
613-946-0762

Service is available 24/7.

Email support is also available for non-urgent inquiries and for EDI applications and testing at tccu-ustcc@cbsa-asfc.gc.ca. Service is available from Monday to Friday, 08:00 – 17:00 ET, excluding statutory holidays.

In the event of a CBSA system outage, the System Outage Contingency Plan sets out the procedures for importing goods.

For more information on contacting the TCCU, refer to the EDI Hotline page.

eManifest Regional Client Support

For highway clients who need assistance with eManifest passages, contact Regional Client Support by telephone.

Service is available 24/7.

Client Registration

Commercial Registration

For updating carrier information such as issuance of carrier codes, updating contact information, and signing authority requests visit the Commercial Carriers Contact Information page.

E-mail and telephone are monitored between 8:00 a.m. and 4:00 p.m., Monday to Friday (ET) excluding statutory holidays.

Regional Client Support

Freight forwarders

An electronic house bill (ehouse bill) client support service is available to assist freight forwarders and facilitate their shipments into Canada. Freight forwarders can use this service to ask ehouse bill questions, resolve related operational issues, and learn about freight forwarder requirements.

Region Telephone

Eastern Canada shipment destination

Client support is available Monday to Friday, 8:00 a.m. to 4:00 p.m. ET

  • Marine mode: 514-350-6169
  • Air mode: 514-633-7844 ext. 2069
  • Highway mode: 450-246-8051

Western Canada shipment destination

Client support is available Monday to Friday, 8:00 a.m. to 4:00 p.m. PT

All modes: 604-666-0098

Highway carriers

eManifest operational support for highway carriers is available at the following locations by telephone, 24/7.

Province/Region Location and POE Number Telephone
Atlantic St. Stephen NB  (POE 231) 506-465-2237
Quebec Lacolle QC (POE 351) 450-246-8051
Ontario Lansdowne ON (POE 456) 613-659-3653
Ontario Niagara Falls ON (POE 427) 905-262-4612
Ontario Fort Erie ON (POE 410) 905-994-6382
Ontario Windsor ON (POE 453) 519-967-4216
Ontario Sarnia  ON (POE 440) 519-333-6343
Prairie Emerson MB (POE 502) 204-373-2313
Prairie Coutts AB (POE 705) 403-344-5012
Pacific Pacific Highway BC (POE 813) 604-538-3635

Presentations

The Canada Border Services Agency (CBSA) is offering the following free eManifest presentations.

To receive pre-recorded and/or PDF presentations, send a request by e-mail to emanifest_comm-manifeste_electronique_comm@cbsa-asfc.gc.ca. Include the name(s) and format(s) of the presentation(s) you are requesting in your e-mail.

To participate in a live eManifest Portal Demonstration Webinar, select the "live" link.

Introduction to eManifest

  • Attention Highway Carriers: eManifest applies to you
    (available in PDF format)
  • Attention Freight Forwarders: Introduction to Electronic House Bills
    (available in PDF and live Webinar formats)

eManifest Portal

  • Introduction to the eManifest Portal
    (available in PDF format)
  • eManifest Portal Demonstration: Setting up your Portal Account(s)
    (available in pre-recorded Webinar format)
  • eManifest Portal Demonstration for highway carriers: Working in the Portal
    (available in pre-recorded Webinar format)
  • eManifest Portal Demonstration for freight forwarders: Working in the Portal
    (available in live and pre-recorded Webinar formats)

eManifest Notices

  • Introduction to New and Enhanced eManifest Notices
    (available in PDF format)
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