eManifest

Client Support

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To support trade partners with the implementation of and compliance with eManifest, the Canada Border Services Agency (CBSA) is:

  • implementing eManifest over a number of years;
  • working closely with industry stakeholders to obtain their input on the design and implementation of eManifest; and
  • communicating with trade partners on important information through eSPN working groups, the CBSA Web site, publications, communications products and outreach activities.

General Inquiries

eManifest Help Desk

For inquiries on eManifest policy, operations and eManifest Portal Shared Secret applications contact the eManifest Help Desk by e-mail.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. local time, except holidays.

Border Information Service (BIS)

For general eManifest policy and operations-related questions, contact the Border Information Service by telephone.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. local time, except holidays.

General information on CBSA programs, services and initiatives

For general inquiries about CBSA programs or services, go to Contact Us.

Technical Support and Processing

Technical Support Unit (TSU)

For highway carriers and their service providers to receive Electronic Data Interchange (EDI) and eManifest Portal technical support.

Contact the TSU by telephone within the U.S. and Canada (toll free) at 1-888-957-7224 (press 2) or by e-mail (for non-urgent correspondence only).

Service is available by telephone 24 hours a day, 7 days a week, and by e-mail from Monday to Friday, 8 a.m. to 5 p.m. (ET), excluding statutory holidays

For more information on contacting the TSU, refer to the EDI Hotline page of the CBSA Web site.

Electronic Commerce Unit (ECU)

For air, marine and rail carriers, freight forwarders, importers and brokers to receive Electronic Data Interchange (EDI) and eManifest Portal technical support, contact the ECU by telephone:

Within the U.S. and Canada (toll free):
1-888-957-7224, press 1

Outside the U.S. and Canada (long distance charges apply):
613-946-0762

Service is available 24/7.

For more information on contacting the ECU, refer to the EDI Hotline page.

eManifest Regional Client Support

For highway clients who need assistance with eManifest passages, contact the Regional Client Support Unit by telephone.

Service is available 24/7.

Client Registration

Commercial Registration

For updating carrier information such as issuance of carrier codes, updating contact information, and signing authority requests visit the Commercial Carriers Contact Information page.

E-mail and telephone are monitored between 8:30 a.m. and 4:30 p.m., Monday to Friday (ET) excluding statutory holidays.

Shared Secret

E-mail for inquiries related to the issuance of Shared Secrets or visit the Shared Secret page for more information.

E-mails are monitored between 8 a.m. and 4 p.m., Monday to Friday (ET) excluding statutory holidays.

Regional Client Support

Highway clients who need assistance with eManifest passages can contact a Border Services Officer at one of the following 10 ports of entry (POE) locations closest to their area of business. Telephone support is available 24/7.

Province/Region Location and POE Number Telephone
Atlantic St. Stephen, NB  (POE 231)
506-465-2237
Quebec Lacolle, QC (POE 351) 450-246-2145
Ontario Lansdowne, ON (POE 456) 613-659-3653
Ontario Niagara Falls, ON (POE 427) 905-262-4612
Ontario Fort Erie, ON (POE 410) 905-994-6382
Ontario Windsor, ON (POE 453) 519-967-4216
Ontario Sarnia, ON (POE 440) 519-333-6343
Prairie Emerson, MB (POE 502) 204-373-2313
Prairie Coutts, AB (POE 705) 403-344-5012
Pacific Pacific Highway, BC (POE 813) 604-538-3635

Presentations

To help clients prepare for mandatory eManifest requirements, the Canada Border Services Agency (CBSA) is offering the following free eManifest presentations.

Participate in a live online presentation

The following presentations are available through a Web conferencing service (Webinar) provided by Public Works and Government Services Canada and powered by Cisco WebEx.

Clients can register to participate in a live eManifest Webinar presentation by selecting one of the following links:

Request a copy of a presentation

The following presentations are available on request.

  • Attention Highway Carriers: eManifest applies to you (available in PDF and pre-recorded Webinar formats)
    This presentation provides an introduction to eManifest including the benefits, the data elements , transmission options, notices and the end to end process for highway carriers.
  • Attention Freight Forwarders: eManifest applies to you (available in PDF and pre-recorded Webinar formats)
    This presentation provides an introduction to eManifest including the benefits, the data elements, transmission options, notices and the end to end process for freight forwarders.
  • Introduction to the eManifest Portal (available in PDF)
    This presentation provides an overview of the eManifest Portal business requirements , features and client support information.
  • eManifest Portal Demonstration: Setting up your Portal Account(s) (available in pre-recorded Webinar format)
    This presentation demonstrates how to access the eManifest Portal, create User and Business Accounts and assign User Roles.
  • eManifest Portal Demonstration for highway carriers: Working in the Portal (available in pre-recorded Webinar format)
    This presentation demonstrates the various features of the Portal including how to add Account Users, assign User Roles, create and submit Trade Documents, and provides client support information.
  • eManifest Portal Demonstration for freight forwarders: Working in the Portal (available in pre-recorded Webinar format)
    This presentation demonstrates the various features of the Portal including how to add Account Users, assign User Roles, create and submit Trade Documents, and provides client support information.

To receive pre-recorded and/or PDF presentations, send a request by e-mail to eManifest_comm-Manifeste_electronique_comm@cbsa-asfc.gc.ca. To help us serve you better, include the name(s) and format(s) of the presentation(s) you are requesting in your e-mail.