Canada Border Services Agency
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Client Support and Contact Information

For up-to-date information on eManifest, visit the eManifest section of the CBSA Web site regularly and subscribe to the eManifest news feed.

To support trade partners with the implementation of and compliance with eManifest, the Canada Border Services Agency (CBSA) is:

  • implementing eManifest over a number of years;
  • working closely with industry stakeholders to obtain their input on the design and implementation of eManifest; and
  • communicating with trade partners on important information through eSPN working groups, the CBSA Web site, publications, communications products and outreach activities.

The CBSA provides eManifest client support by e-mail and telephone:

For general inquiries about CBSA programs or services, go to Contact Us

General Inquiries

Border Information Service (BIS)

For general eManifest policy and operations-related questions, contact the Border Information Service by telephone.

Service is available from Monday to Friday, from 8 a.m. to 4 p.m. local time, except holidays.


eManifest Help Desk

For inquiries on eManifest policy, operations and eManifest Portal Shared Secret applications contact the eManifest Help Desk by e-mail.

Service is available from Monday to Friday 8 a.m. to 4 p.m. local time, except holidays.



Technical Support and Processing

Technical Support Unit (TSU)

For highway carriers and their service providers to receive Electronic Data Interchange (EDI) and eManifest Portal technical support.

Contact the TSU by telephone within the U.S. and Canada (toll free) at 1-888-957-7224 (press 2) or by e-mail (for non-urgent correspondence only).

Service is available by telephone 24 hours a day, 7 days a week, and by e-mail from Monday to Friday, 8 a.m. to 5 p.m. (ET), excluding statutory holidays

For more information on contacting the TSU, refer to the EDI Hotline page of the CBSA Web site.


Electronic Commerce Unit (ECU)

For air, marine and rail carriers, freight forwarders, importers and brokers to receive Electronic Data Interchange (EDI) and eManifest Portal technical support, contact the ECU by telephone:

Within the U.S. and Canada (toll free):
1-888-957-7224, press 1

Outside the U.S. and Canada (long distance charges apply):
(613) 946-0762

Service is available 24/7.

For more information on contacting the ECU, refer to the EDI Hotline page.


eManifest Regional Client Support

For highway clients who need assistance with eManifest passages, contact the Regional Client Support Unit by telephone.

Service is available 24/7.



Client Registration

Commercial Registration

For updating carrier information such as issuance of carrier codes, updating contact information, and signing authority requests visit the Commercial Carriers Contact Information page.

E-mail and telephone are monitored between 8:30 a.m. and 4:30 p.m., Monday to Friday (ET) excluding statutory holidays.


Shared Secret

E-mail for inquiries related to the issuance of Shared Secrets or visit the Shared Secret page for more information.

E-mails are monitored between 8 a.m. and 4 p.m., Monday to Friday (ET) excluding statutory holidays