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Client Support and Contact Information
To support trade partners with the implementation of and compliance with eManifest, the Canada Border Services Agency (CBSA) is:
You may be able to find the information you are looking for in the eManifest Frequently Asked Questions.
- implementing eManifest over a number of years;
- working closely with industry stakeholders to obtain their input on the design and implementation of eManifest; and
- communicating with trade partners on important information through eSPN working groups, the CBSA Web site, publications, communications products and outreach activities.
The CBSA provides eManifest client support by e-mail and telephone.
Border Information Service
Clients with eManifest policy and operations related questions can speak directly to a Border Information Service (BIS) agent during regular business hours, Monday to Friday (from 8 a.m. to 4 p.m. local time, except holidays).
eManifest Help Desk
Clients can also e-mail the eManifest Help Desk to ask eManifest-related questions about policy, operations and eManifest Portal Shared Secret applications. To contact the eManifest Help Desk, e-mail eManifest-manifestelectronique@cbsa-asfc.gc.ca.
eManifest Technical Support Unit (TSU)
Electronic Data Interchange (EDI) and eManifest Portal technical support is available to highway carriers by telephone and e-mail.
Contact the eManifest TSU by:
| Phone: | 1-888-957-7224, press 2 (for calls within Canada and the U.S., toll-free, available 24/7) |
| E-mail: | TSU.UST@cbsa-asfc.gc.ca (For non-urgent correspondence only. E-mails are monitored during regular business hours, Monday to Friday, 8 a.m. to 5 p.m. ET, excluding statutory holidays.) |
For up-to-date information on eManifest, please visit the eManifest section of the CBSA Web site or subscribe to the eManifest RSS feed.
For general inquiries about CBSA programs or services, go to Contact Us.
