Commercial clients have been looking for a better way of doing business with the Agency. The CBSA's Assessment and Revenue Management (CARM) initiative will do just that, while creating significant benefits for both the Agency and the trade community.
The four components of CARM will allow the CBSA to gradually modernize its assessment and revenue management system, thereby bringing about much-needed improvements to how the Agency delivers services to its commercial clients.
An important part of the CBSA's mandate is to manage the importation of goods into Canada, which includes compiling trade data and assessing and collecting duties and taxes. CARM is a major government initiative that will modernize the Agency's revenue management programs and systems, as well as automate the many current manual and labour-intensive processes required to collect, assess, manage and report on these revenues.
For business clients, CARM will create a revenue management system that, in addition to efficiently processing payments and reporting on revenues, will keep pace with technology and current business practices
Among its key phases, and if you are a commercial client, CARM will introduce an electronic payment option that will allow you to carry out your financial transactions (revenue and assessment activities) and register and view your accounts through a secure Web site. It will also provide client-based accounting to improve the financial information flow between you and the CBSA.
All of these changes will make it easier for your business to work with the CBSA.
CARM will be implemented in four components over a number of years.
The Agency began Phase One of the CARM initiative – the Accounts Receivable Ledger (ARL) – in 2010. This client-based accounting and revenue management system will eliminate inefficient manual processes. Business costs will be lowered for commercial clients through the use of electronic payment options and retrieval of your statements through a secure Web site.
In this component, the CBSA will develop a series of processes that allows it to identify who a client is, what they do, and how they interact with the Agency. CARM will develop a new client account facility so that the CBSA can integrate commercial client registration and account information under one “umbrella”.
This component will replace outdated legacy systems used in the acquisition of assessment information related to the collection of duties, taxes and other amounts owing. Clients will be able to transmit accounting data, including the return of status notifications, electronically through self-service options for account management. Communications between the Agency and commercial clients will be improved.
The final component will provide new processes and tools to modernize the CBSA’s trade programs (tariff, origin and valuation) and change how we collect and report trade data. You will be able to register for CBSA programs, view your accounts and conduct transactions through a self-service CBSA portal.
CARM will build on, and contribute to, key CBSA commercial initiatives, including eManifest. In particular, CARM will expand the use of a CBSA portal to provide self-service and online support services for all client account activities 24/7.
To ensure that commercial clients are able to provide feedback on the new system, the Border Commercial Consultative Committee (BCCC) Sub-Committee on CARM was launched in April 2011. This sub-committee will play a key role in the success of CARM by providing valuable feedback on all aspects of the project, including its design and implementation.
The sub-committee will also provide our external stakeholders with a means to discuss strategies, policies, and design issues that may affect revenue assessment and management.
For more information on CARM, please contact us at: