Advance Commercial Information (ACI)

Contact names and telephone numbers

The following contact names and telephone numbers are available to assist clients.

National Targeting Centre - ACI Marine and Air

Calls to the National Targeting Centre (NTC) should only relate to risk assessment notices (e.g. Hold, Do Not Load, Do Not Unload, etc.) issued by the NTC. Questions related to notices from the local CBSA offices are to be directed to the appropriate office in the region.

NTC:

Calls within Canada and the United States
Telephone:
1-855-NTC-1CNC (1-855-682-1262) (24 hours a day, 7 days a week)

Overseas callers
Telephone:
613-941-0004 (24 hours a day, 7 days a week)

NTC Marine E-mail:  NRAC-ACI@cbsa-asfc.gc.ca

NTC Air E-mail: NRAC-ACIAIR@cbsa-asfc.gc.ca

Advance Commercial Information Policy Unit

For information on national policies, processes, procedure and legislation related to the ACI Program:

Advance Commercial Information Policy Unit
Canada Border Services Agency
112 Kent Street, 10th Floor
Ottawa, ON  
K1A 0L8

E-mail: ACI-IPEC@cbsa-asfc.gc.ca

Commercial Registration

Information on the issuance of carrier codes to transportation companies.

Commercial Registration E-mail: Carrier-Cargo@cbsa-asfc.gc.ca

Electronic Commerce Unit (ECU)

Calls to the ECU should only relate to data transmission problems (e.g. interpretation of message standards and code sets, system failures, and so on.)

Calls within Canada and the United States
Telephone:
1-888-957-7224 (08:00 to 17:00 EST)

Overseas callers
Telephone:
613-946-0762 (08:00 to 17:00 EST)
613-946-0763 (17:00 to 08:00 EST)

An officer is on call for emergencies. Please call 1-888-957-7224 or 613-946-0763 to obtain the pager number.