Postal Disruption

All mail delivery by Canada Post is currently suspended. Clients are encouraged to consult the Canada Post Customer Information Hub for updates on the postal disruption.

During this disruption, the Canada Border Services Agency's (CBSA) program delivery may be affected. Where possible, we are taking steps to minimize that impact. Please note that during the disruption, you may wish or be required to use alternate means of communicating with the CBSA, such as e-mail or courier services.

The following temporary changes are in place for the affected CBSA programs and services:

CANPASS

During the postal disruption, clients looking to apply or re-apply for a CANPASS membership may do so by faxing their application to the Canadian Processing Centre at 905-354-2332.

CANPASS Remote Area Border Crossing (RABC)

During the postal disruption, clients who wish to apply for a CANPASS Remote Area Border Crossing (RABC) permit may fax their application to 807-624-2167 or e-mail the application to ThunderBay@cbsa.gc.ca. For urgent requests, please call 877-854-7222 to arrange delivery of the permit by fax.

FAST

During the postal disruption, clients looking to apply or re-apply for a FAST membership may still do so electronically through the U.S. Global online enrolment system. Please note there will be a delay in receiving the FAST card.

NEXUS

During the postal disruption, clients looking to apply or re-apply for a NEXUS membership may still do so electronically through the U.S. Global online enrolment system. Please note there will be a delay in receiving the NEXUS card.

Commercial Assessment and Adjustment Programs

During the postal disruption, importers and brokers are required to continue paying any duties and taxes for imported goods within the required time frames. During this time, we will continue to process all necessary adjustments after the release of goods; however, the mailing of adjustment statements and refunds will be delayed.

For more information:

• Memorandum D17-1-5, Registration, Accounting and Payment for Commercial Goods.
• Memorandum D17-2-2, Processing of Adjustment Request Forms.

Disagreements, Reviews and Appeals

If you have received a notice of violation of the Customs Act or any other acts enforced by the CBSA, or have received a trade decision, and disagree, you may request a review within 90 days.

You may submit your request in writing to the nearest CBSA office that is open for business and it will be forwarded to the appropriate Recourse Directorate officials for review. You may also submit your appeal by courier to the following address:

CBSA
1686 Woodward Dr.
Ottawa, Ontario
K1A 0L8

If you already have an active appeal, you are encouraged to communicate with the Recourse Directorate via fax at 613-960-5129. Should you continue to correspond with the CBSA via regular mail throughout a postal strike, you may experience a delay in receiving a decision from the Agency.

In a strike situation, the Recourse Directorate will use courier services where registered mail would otherwise be required. This process will remain in effect during the postal interruption.

For more information:

Please contact us by calling our Border Information Service (BIS).