EDI/Portal Clients
Become an Electronic Data Interchange client

Processing times


10

Review of Application – The current estimated processing time to review the EDI application and communicate to the client the necessary course of action to be followed in the ensuing testing process (in business days).

Last updated: 2018-08-31

The CBSA offers a variety of electronic data interchange (EDI) services that tailor to different clients.

Step 1: Before applying

Before applying to become an EDI client, you must know what type of data you want to send and/or receive. For instance, the needs of a customs broker will differ from that of a warehouse, importer, or marine carrier. To better understand the applications available and the data involved, review the Electronic Commerce Client Requirements Document (ECCRD)

Step 2: Application and Testing Process

In order for the EDI process to work effectively, certain conditions must be met:

To ensure that the electronic communication between the trade chain partner (or the service provider) and the CBSA is fully functional, the CBSA has created a testing process.

Application Process

Clients and their service provider must complete and submit a formal application. The application form provides the CBSA with basic information on the client, a description of their automated system, and their anticipated volumes. A senior representative of the client's firm must sign the formal application. The application may be submitted by the client's agent with a letter of authorization on the client's letterhead signed by an officer/senior representative with legal signing authority.

During the application process, the Technical Commercial Client Unit (TCCU) can provide assistance on matters such as interpretation of the message standards and code sets.

Completed application forms can be sent to the TCCU by email, fax or mail.

Once the application has been processed, a client profile will be created and, if necessary, the testing process can begin.

Client Acceptance Testing

If required, clients or their service providers involved in the EDI process will undergo acceptance testing. As part of the testing process, the CBSA will provide clients or their service providers with a test package to complete.

During testing, clients (or their service providers) must satisfy production requirements by successfully completing a series of progressively complex tests that will verify whether:

  1. Various types and volumes of data submissions are capable of being transmitted.
  2. The quality of the data is acceptable, i.e. data transmitted are accepted by the system.
  3. The accurate reception of error messages, acknowledgements and other feedback transmissions from the EDI system is taking place.
  4. If volume testing is required, transmissions are error free a minimum of 95% of the time.

Electronic Data Interchange (EDI) – Application and Testing Process

Service Standard 1 – Application Acknowledgement: Upon receipt of a complete and accurate EDI application from the client by fax or email, the CBSA will aim to acknowledge receipt of the application within 2 business days.

Performance Target: 95%

Performance Result for fiscal year 2017-18: The CBSA processed 6,437 applications and met the service standard 99.9% of the time.

Service Standard 2 – Review of Application: The CBSA will aim to review the EDI application and communicate to the client within 10 business days the necessary course of action to be followed in the ensuing testing process.

Performance Target: 90%

Performance Result for fiscal year 2017-18: The CBSA conducted 6,437 reviews and met the service standard 95.4% of the time.

Service Standard 3 – Initial Test: The initial test of each test package for using the EDI system ensures that all technical communication components between the client and the CBSA are interfaced correctly, allowing data to be processed by the CBSA and results returned. Upon transmission of the first test of each test package by the client to the CBSA, the CBSA will aim to send a notification to the client of a Pass or Fail result within 5 business days.

Performance Target: 90%

Performance Result for fiscal year 2017-18: The CBSA processed 72 testing clients and met the service standard 96.4% of the time.

Service Standard 4 – Final Test: Upon transmission of the final test of each test package by the client to the CBSA, having a Pass result leading to the successful completion of the test package, the CBSA will aim to send a notification to the client within 5 business days advising the client that permission has been given to electronically exchange commercial information with the CBSA's host system using EDI.

Performance Target: 90%

Performance Result for fiscal year 2017-18: The CBSA processed 57 testing clients and met the service standard 96% of the time.

For more information on all service standards and performance results for previous years, consult the CBSA Service Standards.

For more information on the EDI testing procedures or to request a test package, contact the TCCU via email.

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