Electronic Data Interchange (EDI) Systems

How the EDI and CBSA Portal hotline works

The EDI and CBSA Portal Hotline is a telephone service for commercial clients who transmit cargo, release and accounting data electronically to the CBSA.

Clients that require more information or troubleshooting assistance can contact the EDI and CBSA Portal (eManifest and Trusted Traders) Hotline.  The caller will need to choose between the following two options.

Press 1 – EDI assistance:

Systems: CADEX , CUSDEC, ACROSS, RNS, CSA Importer, CSA Carrier, ACI Marine, ACI Air, Rail and G7 Export
Connectivity: Customs Internet Gateway, Direct Connect, Value Added Networks

Press 2 – eManifest and Trusted Trader Portal assistance:

  • Technical Commercial Client officers are available Monday to Friday, 8:00 to 17:00 (North American Eastern time);
  • Should all officers be busy serving clients, callers will be directed to a voice mail box where they may leave a voice mail message and an officer will return the call as soon as possible;
  • Rotary-dial phone users will not be able to make a selection of the two options from the menu, however, as a default, they will be transferred to Option 1 (EDI);
  • As soon as the two options are announced, callers may press 1 or 2 at any time, and do not need to wait for the completion of the message;

NOTE: General inquiries not related to the CBSA's EDI systems, should be directed to the Border Information Service.

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