Electronic Commerce

— If you are a broker or importer, there are important changes to our payment systems you need to know about. Find out more.

This section provides existing and potential electronic commerce clients with the necessary information, documents and tools required to effectively transmit commercial electronic data to the CBSA.

EDI

Clients using the CBSA's electronic data interchange (EDI) systems can electronically transmit their import or export data and their accounting documents to the CBSA. These systems help the CBSA to quickly process low-risk goods, which allows the CBSA to focus resources on identifying potential threats to Canada's safety and security.

EDI Systems

Becoming an EDI Client

Documents for existing EDI clients

The EDI Hotline

To assist clients with technical issues or problems relating to the exchange of data with the CBSA, the EDI Hotline is available.

The EDI Hotline supports several thousand clients who use the CBSA's commercial EDI systems.  These clients include importers, customs brokers, warehouse operators, carriers and couriers.

System outages

  • General procedures to follow during system outages/interruptions:
    Information on the release procedures to follow when a system outage occurs is available here. These procedures apply in all modes.
  • The Technical Commercial Client Unit (TCCU) of the Canada Border Services Agency (CBSA) sends messages via e-mail to clients advising them of system outages, as well as holidays, exchange rates, tariff updates, interest rates, etc.
    If you would like to receive these messages, you can sign up to this group. E-mail tccu-ustcc@cbsa-asfc.gc.ca and request to be added.

Note: E-mails are only sent during regular business hours ET. For updates outside of normal hours, please feel free to call the Technical Commercial Client Unit (TCCU) hotline at 1-888-957-7224. Clients who are already registered to receive e-mail notifications from the Technical Commercial Client Unit need not re-register.

More information

If you have questions about commercial EDI transactions, please contact the Technical Commercial Client Unit:

Technical Commercial Client Unit
Canada Border Services Agency
355 North River Road, 6th Floor, Tower B
Ottawa ON K1A 0L8

Telephone:
1-888-957-7224, Option 1 for EDI transactions / Option 2 for Technical Portal Assistance (calls within Canada and the United States)
613-946-0762 (overseas callers)

Fax: 343-291-5482

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