A remote traveller processing pilot at the Morses Line border crossing in Saint-Armand, Quebec, provides travellers with extended hours of service. During staffed hours, travellers are processed by a border services officer as usual. After the staffed hours at this border crossing, travellers are processed by an off-site officer through a kiosk equipped with two-way audio and one-way video.
The remote traveller processing pilot is only open to citizens and permanent residents of Canada and the United States (U.S.). No commercial goods or carriers will be processed through remote traveller processing after staffed hours of service.
The pilot at the Morses Line border crossing began on January 18, 2016. Registration is not required.
Remote traveller processing hours of service (travellers): Monday to Sunday, 4 p.m. to 8 a.m. EST
Staffed hours of service (travellers): Monday to Sunday, 8 a.m. to 4 p.m. EST
Staffed hours of service (commercial): Monday to Friday, 8 a.m. to 4 p.m. EST (except holidays)
How the pilot works
When you arrive at the border crossing after staffed hours of service, you will be processed remotely by a border services officer located at the CBSA Telephone Reporting Centre. The officer will see your vehicle approach using the on-site video cameras.
The officer will then interview you and your passengers using the audio-video system at the kiosk. After the interview, the officer will determine whether you and any passengers and goods in your vehicle are allowed to enter Canada. If you or your passengers owe duty and taxes, you will be able to make your payment using a valid credit card only. The officer will process the payments remotely from the CBSA Telephone Reporting Centre.
If the officer at the CBSA Telephone Reporting Centre determines that you or any passengers or goods require further verification or examination, the officer will advise you to:
- remain at the port of entry (POE) and wait for officers; or
- report to an alternate Canadian POE; or
- return to the U.S. if applicable; or
- take any other measure the officer deems necessary at the time.
Once you are authorized to enter Canada, the officer will open the security gates and you may enter Canada.
Enhanced infrastructure and equipment, such as fencing, gates, increased lighting and video cameras, have been installed to prevent travellers from crossing the border without authorization and to ensure border integrity is maintained.
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