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Canada Border Services
Agency Annual Report
2011-2012

Table of Contents

Chapter One: Access to Information Act Report

Chapter Two: Statistical Report

Chapter One: Access to Information Act Report

Introduction

The Canada Border Services Agency (CBSA) is pleased to present to Parliament, in accordance with section 72 of the Access to Information Act (the Act), its Annual Report on the management of the Act. The report describes the activities that support compliance with the Act for the fiscal year commencing April 1st, 2011 and ending March 31st, 2012. During this period, the CBSA continued to build upon successful practices implemented in previous years.

“The purpose of the Access to Information Act is to extend the present laws of Canada to provide a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific and that decisions on the disclosure of government information should be reviewed independently of government”.[1]

As stated in subsection 72(1) of the Access to Information Act, “The head of every government institution shall prepare for submission to Parliament an annual report on the administration of this Act within the institution during each financial year.”[2]

In fiscal year 2011-2012, the CBSA introduced new procedures and practices that will ensure the continued provision of timely service to Canadians who seek to exercise their right to access records under the Access to Information Act, and which demonstrate leadership in the management of increasingly numerous and complex Access to Information requests.

Organization

I. About the Canada Border Services Agency

Since 2003, the CBSA has been an integral part of the Public Safety Canada portfolio, which was created to protect Canadians and maintain a peaceful and safe society. In support of these priorities, the CBSA is responsible for providing integrated border services which facilitate the free flow of persons and goods, including animals and plants, that meet all requirements under the program legislation.

The CBSA carries out its responsibilities with a workforce of approximately 13,000 employees, including over 7,200 uniformed CBSA officers who provide services at approximately 1,200 points across Canada and at 39 international locations.[3]

II. Access to Information and Privacy Division

On April 1st, 2004, the CBSA established the Access to Information and Privacy Section. This section was initially staffed with six employees based on an estimated annual workload of between 250 and 350 requests. During the 2007–2008 fiscal year, due to growing demand on the CBSA, the Access to Information and Privacy Section was expanded to become the CBSA's Access to Information and Privacy Division.

The Access to Information and Privacy Division is comprised of four units: an Administration section, two Case Management units, and a Policy and Training unit. The Administration section's function is to receive all incoming requests and consultations, ensuring quality control on all outgoing correspondence and supporting both Case Management units in their day-to-day business. The Case Management units task all branches and regions with records retrieval requests and provide daily operational guidance and support to CBSA employees. The Policy and Training unit develops policies, tools and procedures to support privacy requirements within the CBSA and provides training to CBSA employees. On average, 40 full time equivalents (FTE) and three consultants were employed in the Access to Information and Privacy Division during the fiscal year 2011-2012 reporting period.

The Access to Information and Privacy Coordinator for the CBSA is the Director of the Access to Information and Privacy Division. The Access to Information and Privacy Division is part of the Corporate Secretariat Directorate, which reports to the Vice-President of the Corporate Affairs Branch. Consistent with the best practices as identified by the Treasury Board of Canada Secretariat (TBS)[4], the CBSA's Access to Information and Privacy Coordinator is positioned within three levels of the President, and has full delegated authority reporting directly to the Director General, Corporate Secretariat, who in turn reports to the Vice-President.

The Access to Information and Privacy Division works closely with other members of the Public Safety Canada portfolio, such as the Canadian Security Intelligence Service (CSIS), Correctional Service of Canada (CSC), the Parole Board of Canada (PBC) and the Royal Canadian Mounted Police (RCMP), in order to share best practices and develop streamlined processes for the retrieval of jointly held records in order to comply with the 30 day legislated timeframe to respond to access to information requests.

III. Upcoming Resource Challenges

The CBSA is expecting an increase in the number of requests received due to its high profile role in key Government of Canada initiatives, such as the Beyond the Border Action Plan and the Deficit Reduction Action Plan. Additionally, the Access to Information and Privacy Division anticipates that significant resources will need to be dedicated to the completion of PIAs for those initiatives affected by the Beyond the Border Action Plan.

The Access to Information and Privacy Division has implemented several operational and human resource strategies which it believes will help to mitigate some of the impact of these initiatives and enable the CBSA to maintain its current high performance with respect to its access to information obligations.

Activities and Accomplishments

I. Leadership

The Access to Information and Privacy Division receives, coordinates and processes requests for information under the Access to Information Act, providing high quality and timely service to requesters.  In addition, the Access to Information and Privacy Division supports a network of 18 Access to Information and Privacy Liaison contacts across the branches and regions of the CBSA who assist with requests by searching and retrieving records, and coordinating recommendations from within their branch or region. This allows the Access to Information and Privacy Division to maximize efficiencies in request processing to ensure that requesters received their information in the shortest time possible.

The Access to Information and Privacy Division further strengthened the administration of the access to information program throughout the CBSA by implementing a rigorous and more accountable records retrieval process. As of January 2012, all branches and regions were required to provide at least director-level approval and the inclusion of subject matter expertise for each office of primary interest involved in the search, retrieval, and provision of recommendations for records responsive to an access to information request. The new process is the first step for the CBSA's new functional approach to the administration of the program. A similar process will be implemented for consultations by the end of the fiscal year. Procedures will be put in place that will address delays in processing consultation requests from other institutions and will streamline the process for consultations sent to other government institutions to improve response times.

The CBSA was one of the first of the Public Safety Canada portfolio institutions to post summaries of completed access to information requests on its website as of July 2011. By adopting this new initiative in advance of the TBS's deadline to post completed summaries by January 2012, the CBSA demonstrated its commitment to transparency and accountability to Canadian citizens.  In fiscal year 2011-2012 the CBSA responded informally to 79 requests for copies of requests posted on its website.

The CBSA maintains a reading room, available for individuals who wish to review our publications or other public materials. Individuals may access the reading room by contacting the Access to Information and Privacy Director of the CBSA. The reading room is located at:

Leima Building, 10th Floor
410 Laurier Avenue West
Ottawa, Ontario
K1A 0L8
Telephone: 613-941-7431
atip-aiprp@cbsa-asfc.gc.ca

In the fall of 2012, CBSA was one of many federal institutions consulted on the requirement to engage in consultations before invoking sections 15 (international relations, defence and subversive activities) and 16 (law enforcement and criminal investigations) of the Access to Information Act. The Access to Information and Privacy Division had many suggestions to ease this requirement and was pleased to see that corresponding changes were recently made to the Directive on Administration of the Access to Information Act pertaining to mandatory consultations.

The CBSA is also a member of a working group led by TBS that is exploring the development of an access to information and privacy request processing software suite for use by all federal government institutions.

One of the primary drivers for the CBSA's receipt of a “Strong” rating in the Management Accountability Framework 2.6 – Governance and Capacity was its implementation and management of a moderated discussion group for Access to Information and Privacy professionals across the federal government on the Treasury Board Secretariats' GC Forums. The Access to Information and Privacy Professionals Forum is an opportunity for access and privacy specialists to share best practices, discuss coordinated solutions, post training material, and generally cooperate to strengthen the administration of access and privacy across government. TBS has assumed responsibility for moderating the discussion group, and commended the CBSA for its efforts in establishing it and making the group a success.

CBSA has always been an active participant in the support and promotion of access to information, and fiscal year 2011-2012 was no exception. Aside from the above, the CBSA engaged in other leadership activities including:

  • The Access to Information and Privacy Division participated in a panel discussion of the Computer Assisted Immigration Processing System and the Field Operations Support System as part of the 2011 National Citizenship and Immigration Law Professional Development Conference;
  • The CBSA and Public Safety met with Ms. Sigrid Arzt, Commissioner of the Federal Institute of Access and Protection of Information. Ms. Arzt is one of five Commissioners representing the highest authority of Mexico's Institute for Access and Protection of Information. The issue of confidentiality of information in relation to public safety and national security was broadly discussed and information on Canada's Access to Information Act and Privacy Act was shared at the meeting; and
  • The Access to Information and Privacy Division hosted a Public Safety Portfolio Access to Information and Privacy Director-level meeting to exchange best practices and discuss challenges moving forward. The CBSA's new Delegation Orders; Public Interest Disclosure Operating Guidelines; Record Retrieval process and duty to assist text were shared at the meeting.
II. Performance

The CBSA received 1,866 requests under the Access to Information Act in fiscal year 2011-2012.  the CBSA has maintained a compliance rate of 93.2% in relation to the legislated time frames to respond to requests, a remarkable accomplishment, considering that the number of access to information requests the CBSA received has increased by 16.1% over the last year. This is in addition to the 24.4% increase received the previous fiscal year.

The increase in the number of access to information requests is largely attributable to individuals seeking copies of their history of arrival dates into Canada. Currently, 17% of the access to information requests received by the CBSA are from individuals seeking their traveler history records, which they use to prove residency requirements of benefits programs administered by Human Resources and Skills Development Canada and Citizenship and Immigration Canada (CIC). Currently the Access to Information and Privacy Division is exploring alternatives to facilitate these clients while reducing the burden on the CBSA.

The Access to Information and Privacy Division continues to modernize its service delivery model. Aside from the introduction of a more rigorous records retrieval process, a new electronic consultation process was negotiated with CIC to promote the timely completion of consultations on records pertaining to routine client immigration files. Client immigration files make up 38% of the CBSA's access to information workload, and as client immigration files are a shared responsibility of CBSA and CIC, consultations from CIC represent 43% of the CBSA's external consultations.

The CBSA continues to offer the electronic delivery of responses to access to information requests, and in fact electronic responses made up 29.8% of all formal access to information requests closed in fiscal year 2011-2012.

On August 9, 2011, the Information Commissioner of Canada, Ms. Suzanne Legault, called the President of the CBSA to praise the CBSA as a model in administering the Access to Information Act. The President took this opportunity to send a CBSA-wide message to all staff thanking everyone for helping the CBSA achieve this recognition from the Information Commissioner. Such recognition reflects the significant diligence which CBSA staff applies to meeting the challenging requirements of the Access to Information Act.

III. Human Resources

Finding and recruiting individuals who possess the necessary skills and experience for the Access to Information and Privacy discipline remains a challenge confronting all federal institutions. As a result, the market for Access to Information and Privacy Analysts is extremely competitive. Establishing the right organization with positions at the right levels is crucial to the success of our recruitment and retention efforts.

The Access to Information and Privacy Division implemented several human resource strategies over the past two fiscal years that better position the Division to maintain, or at least minimize the impact on, our current performance in spite of predicted access to information request workload increases. We have an excellent core group of experienced staff who have been given several avenues to expand their knowledge and expertise through acting and assignment opportunities. These are part of strategies implemented by the Division in fiscal year 2010-2011 and continued in fiscal year 2011-2012.

The Access to Information and Privacy Division also hired a university student on a casual basis who joined the Policy and Training Unit, and is exploring the possibility of continuing this practice in the 2012-2013 fiscal year.

The Access to Information and Privacy Division continues to participate in a Treasury Board Secretariat led working group mandated in the area of community development, more specifically the design of generic organizational Access to Information and Privacy models, work descriptions and associated generic competencies that will respond to various issues and challenges that have been identified by the Access to Information and Privacy community and support employees and organizational development in the Access to Information and Privacy field across the core public administration.

IV. Education and Training

In fiscal year 2011-2012, resources were focused on educational initiatives that supported the implementation of streamlined processing procedures and built an awareness of access obligations throughout the CBSA. To this end, the Access to Information and Privacy Division held half-day Access to Information and Privacy Awareness Sessions at the Ottawa Public Library in which 242 National Capital Region employees took part. These sessions are designed to ensure that the participants fully understand their responsibilities under the Access to Information Act and the Privacy Act, with a focus on requests made pursuant to the Acts, and the duty to assist principles, as well as the other elements required by Appendix B of the related TBS directives. The same session has also been delivered to 220 employees in three regions, with the intention of delivering it to the remaining regions in the new fiscal year.

The Access to Information and Privacy Division has also delivered customized sessions to particular audiences in high-demand areas, such as the Intelligence program. These customized sessions have been well-received by 146 employees. The large sessions and targeted training will be offered again in the new fiscal year.

The Access to Information and Privacy Division worked with the Information Management program and the Training and Learning Directorate to design a joint Access to Information and Privacy and Information Management online training session. This session will be finalized and delivered in fiscal year 2012-2013.

In addition, the Access to Information and Privacy Division organized a National Access to Information and Privacy Liaison Officers Learning Event in February 2012. This conference was a forum, bringing together 23 employees of the CBSA, to learn, discuss and exchange information about the challenges encountered in the branches and regions, as well as discuss potential improvements to the new records retrieval process. The Access to Information and Privacy Division staff also participated in the Canadian Access and Privacy Association Conference that took place in November 2011 in Ottawa. Employees also attended courses provided by the Treasury Board of Canada Secretariat such as the Parliamentary Reporting Requirement course. Two employees are enrolled in the International Association of Privacy Practitioners professional accreditation program at the University of Alberta. Finally, employees were also provided with ongoing mentoring by senior analysts, team leaders and managers within the Access to Information and Privacy Division.

V. New and Revised Access to Information Act Policies and Procedures

In fiscal year 2011-2012, the Access to Information and Privacy Division submitted an updated chapter for Info Source in relation to the TBS requirements. Specific TBS concerns raised in the previous year's Management Accountability Framework were addressed:

  • The CBSA's Info Source chapter has been reorganized to mirror the CBSA's 2011 Program Activity Architecture (PAA) to the sub-activity level;
  • The Access to Information and Privacy Division undertook an extensive review of its Classes of Records (CoRs), and the CBSA revised many CBSA specific CoRs to ensure they properly reflected the information created, collected and maintained as evidence of administering a Program Activity/Sub-Activity;
  • As part of its review of the CoRs, the CBSA removed all form numbers from the Document Types field; and
  • A new CBSA-specific Management and Oversight sub-activity was created for two institution-specific CoRs, and three other institution-specific CoRs were replaced by TBS Standard CoRs.

The Access to Information and Privacy Division will continue to revise its Info Source throughout the 2012-2013 fiscal year in accordance with the TBS requirements.

The Division created a focus group of experienced employees from the various teams. The group meets monthly to discuss ongoing operational issues, and in conjunction with the quarterly program review to be undertaken with the Access to Information and Privacy Liaison network will be instrumental in the review and improvement of operational procedures and processes in the coming fiscal year.

The CBSA also updated its Access to Information and Privacy internal and external websites, internal routing documents, and correspondence to Access to Information and Privacy requesters with its duty to assist commitment to process requests in a timely, transparent and efficient manner.

The Access to Information and Privacy Division has provided the service of informally severing CBSA records as if they had been requested under the Access to Information Act. In light of the increase in both formal and informal requests received by the CBSA over the past year, and in order to better manage its workload, the Access to Information and Privacy Division has created service standards for the processing of records within the CBSA. These standards were communicated to CBSA staff in July 2011. The Access to Information and Privacy Division received 10 informal requests of this nature in fiscal year 2011-2012.

In fiscal year 2011-2012, it was brought to our attention that CBSA offices had been referring individuals who have made requests for customs information to the Access to Information and Privacy Division, adding unnecessary delay and additional work to the access process. In consultation with the CBSA's Information Sharing Unit, the Access to Information and Privacy Division prepared a memorandum reminding staff of the policy authority for the disclosure of customs information under Policy Guidelines for the Disclosure of Customs Information: Section 107 of the Customs Act. The policy identifies the various CBSA officials who are authorized to disclose customs information under subsection 107(9). The memorandum was sent to Regional Director Generals on September 1, 2011.

VI. Management Accountability Framework

For its efforts in promoting and strengthening its access to information program in fiscal year 2011-2012, the CBSA received a “Strong” rating in all three Management Accountability Framework lines of evidence: 12.4 – Access to Information, 12.5 - Privacy and Protection of Personal Information, and 12.6 - Governance and Capacity.

The CBSA is confident that our achievements over the past year, along with the continued support of the Executive Committee, provide the solid foundation required to continue building and optimizing a robust and effective Access to Information and Privacy program for the CBSA.

Delegation Order

In fiscal year 2011-2012, the CBSA revised the Delegation Order for Access to Information and Privacy. The new Delegation Orders ensure greater autonomy of the Access to Information and Privacy Director and restrict authorities to the President, Executive Vice President, Vice-President of Corporate Affairs Branch, Director General of the Corporate Secretary, and the Access to Information and Privacy Division. See Annex A for a signed copy of the Delegation Order.

Chapter Two: Statistical Report

Statistical Report and Supplemental Reporting Requirements

See Annex B for the CBSA's statistical report on the Access to Information Act.

Interpretation of the Statistical Report

I. Overview

In fiscal year 2011-2012, the CBSA continued to refine its practices to maintain a high level of service to requesters while addressing increased workload-related issues. Statistics suggest these refinements are having a positive effect as evidenced by a continued high completion rate of requests within the legislated timelines.

II. Requests Received Under the Access to Information Act

Overall, the CBSA received 1,866 Access to Information requests in fiscal year 2011-2012, an increase of 16.1% from the previous year. The CBSA responded to 1,757 Access to Information Act requests during fiscal year 2011-2012, representing 94.2% of the total number of requests that it received. In total, 211 requests were outstanding from fiscal year 2010-2011 and 320 requests were carried over to the current 2012-2013 period.

Access to information Requests Received/Completed

Of the 1,757 requests completed, the CBSA reviewed over 306,995 pages, an average of 175 pages per request. The increase in the number of pages is affecting the processing of the requests, as more time is required for revision and processing.

Pages Reviewed

III. Source of Requests

Some 1,519 requests, representing 81.4% of all requests received, originated from the general public. Business enquiries comprise the second largest source category with 229 requests, representing 12.3% of the requests received. The CBSA also received 96 requests from media (5.1%) and 22 requests from organizations (1.2%).

Source of Requests

IV. Completion Time

Of the 1,757 requests completed during the fiscal year 2011-2012, the CBSA responded to 1,276 requests within 30 days or less, representing 72.6% of all the requests completed. Further, the CBSA has responded to 214 requests (12.2%) within 31 to 60 days, 186 requests (10.6%) within 61 to 120 days, and 81 requests (4.6%) required 121 days or more to be completed.

Completion Time

Of all the requests completed, the CBSA was successful in responding to 93.2% within the statutory time frames. This result reflects the CBSA's commitment to ensuring that every reasonable effort is made to complete the requests in a timely manner.

V. Extensions

The Access to Information Act allows departments to extend the legislated deadline of a request if the request cannot be completed within the legislated 30 day time limit. Section 9 of the Access to Information Act permits extensions if:

  • the request is for a large number of records or necessitates a search through a large number of records and meeting the original time limit would interfere with the operations of the institution;
  • consultations are necessary to comply with the request; or
  • notice of the request is given pursuant to subsection 27(1).

In total, 384 extensions were applied to requests during fiscal year 2011-2012. Of the 384 extensions required, 185 requests (48.2%) required an extension of 30 days or less. This is 123 instances (66.5%) for consultation, and 60 instances (32.4%) to search for or through a large volume of records. The Access to Information and Privacy Division also invoked two extensions (1.1%) in order to conduct third party notifications in accordance with subsection 27(1) of the Access to Information Act.

The remaining 199 extensions (51.8%) went beyond 30 days. Extensions were required in 137 instances (68.8%) for consultation and in 53 instances (26.6%) as to search for or through a large volume of records. The Access to Information and Privacy Division also invoked nine extensions (4.5%) in order to conduct third party notifications in accordance with subsection 27(1) of the Access to Information Act.

Extensions

When the CBSA takes extensions beyond 30 days, the Access to Information and Privacy Division notifies both the Office of the Information Commissioner of Canada (OIC) and the requester.

VI. Disposition of Requests Completed

Of the 1,757 access requests processed in fiscal year 2011-2012, the CBSA provided full release of the information requested for 22.5% of the requests completed (396 requests). Due to the nature of our work, the most frequent outcome of the requests processed during the reporting period required that exemptions be invoked in 54.4% of the requests (955 requests). Only 0.7% of the requests were completely exempted from disclosure (13 requests).

For the remaining 22.4% of the requests completed (393 requests), 10.6% (186 requests) were requests for which no documentation exists. As well, of the completed access requests, 10% were abandoned (175 requests). Such an action may occur at any point in the processing of a request and is most often due to a lack of response from the requester. Additionally, 1.5% were records that did not fall under the control of the CBSA (26 requests). After initial review, these requests were transferred to the appropriate government institution for processing in accordance with section 8 of the Access to Information Act. As well, 0.06% (one request) of the requests were excluded as per the provisions of section 68 and 69 of the Access to Information Act. Finally, 0.3% (five requests) of the completed requests were treated informally.

Dispostion of Completed Requests

VII. Exemptions Invoked

Sections 13 through 24 of the Access to Information Act set out the exemptions intended to protect information pertaining to a particular public or private interest, and section 26 of the Access to Information Act is an administrative exception relating to the publication of information.

While most information is of a sensitive nature, the CBSA is making every effort to release as much information as possible, to remain consistent with the spirit of the Access to Information Act and the severability provisions of section 25. The majority of the exemptions invoked by the CBSA fell under five sections of the Access to Information Act. Section 16, which addresses law enforcement and criminal investigations, was used in 843 cases (48.0%). Section 19, which protects personal information, was used in 729 cases (41.5%). Section 15, which covers international relations, defence and subversive activities, was used in 461 cases (26.2%). Section 13, which protects information obtained in confidence, was used in 328 cases (18.7%). Section 21, which exempts records containing information relating to the internal decision-making processes of government, was used in 154 cases (8.8%).

In terms of how the CBSA reports exemptions, if five different exemptions were used in one request, one exemption under each relevant section would be reported for a total of five exemptions. If the same exemption was used several times for the same request, it would be reported only once.

Exemptions Invoked

VIII. Exclusions Cited

Pursuant to section 68, the Access to Information Act does not apply to material that is published or available for purchase, library or museum material preserved solely for public record, and material deposited with the Library and Archives Canada. As well, records considered to be confidences of the Queen's Privy Council of Canada are excluded pursuant to section 69 of the Access to Information Act.

In this manner, exclusions were invoked a total of 10 times, or in 0.6% of the requests completed in fiscal year 2011-2012.

Exclusions cited in fiscal year fiscal year 2011-2012 Number of exclusions cited
S. Art. 68(a) 1
S. Art. 68(b) 0
S. Art. 68(c) 0
S. Art. 69 (1)(a) 1
S. Art. 69 (1)(b) 0
S. Art. 69 (1)(c) 4
S. Art. 69 (1)(d) 0
S. Art. 69 (1)(e) 3
S. Art. 69 (1)(f) 1
S. Art. 69 (1)(g) 0
Total 10
Complaints and Investigations

Throughout the 2011-2012 fiscal year, 37 Access to Information complaints were filed against the CBSA. This number represents 2.1% of all the requests completed during this period. The complaints received during the fiscal year were related to the following: time delay (6), refusal to disclose records or missing information (6), application of exemptions or exclusion (15), time extension (3), use and disclosure (1), and miscellaneous (6).

Complaints Received

There were 22 active complaints outstanding from fiscal year 2010-2011. The Access to Information and Privacy Division received 37 Access to Information complaints in fiscal year 2011-2012. A total of 28 complaints are being carried forward into the 2012-2013 fiscal year. During the 2011-2012 fiscal year, the OIC resolved 31 Access to Information complaints with the CBSA.

Complaint Workload

Of the complaints resolved, 13 were well founded, 12 were not well founded, and six were abandoned or discontinued. Where complaints are substantiated, the matter is reviewed by the delegated managers and processes are adjusted if required. For example, extensions may be reviewed to determine whether the length of time taken was appropriate, given the complexity of the request.

Complaints Closed in fiscal year 2011-2012
Well founded with recommendations - Resolved 1
Well founded with recommendations – Not Resolved 1
Well founded without recommendations - Resolved 11
Not well founded 12
Abandoned/discontinued 6
Not substantiated 0
Total 31
X. Appeals

There was one appeal to the Federal Court during the 2011-2012 fiscal year.

XI. Conclusion

The fiscal year 2011-2012 has seen the CBSA further evolve its capacity to respond to access requests while safeguarding access rights. The CBSA's human resource activities have allowed us to improve our Access to Information expertise and to retain and develop employees. New processes and employee training and outreach have helped streamline our response times in the face of growing volumes and complexity. Challenges remain, however, and the ongoing development and implementation of new measures, as was done in fiscal year 2010-2011, will help us to meet these and other challenges in the years to come.

Annex A - Delegation Order

The Minister of Public Safety and Emergency Preparedness, pursuant to section 73 of the Access to Information Act and section 73 of the Privacy Act, hereby designates the persons holding positions set out in the schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers, duties and functions of the Minister of Public Safety and Emergency Preparedness as the head of Canada Border Services Agency under the provisions of the Act and related regulations set out in the schedule opposite each position.  This designation replaces all previous delegation orders.

Position Access to Information Act and Regulations Privacy Act and Regulations
President Full Authority Full Authority
Executive Vice-President Full Authority Full Authority
Vice-President, Corporate Affairs Branch Full Authority Full Authority
Director-General, Corporate Secretariat Full Authority Full Authority
Director, ATIP Division Full Authority Full Authority
Manager, ATIP Division Full Authority Full Authority
(except 8(2)(m))
Team Leader, ATIP Division Full Authority Full Authority
(except 8(2)(m))

  1. Access to Information Act R.S., 1985, Chapter A-1, p. 1
  2. Ibid., p. 45
  3. Canada Border Services Agency website, About Us - What we do, accessed April 12, 2012
  4. Treasury Board of Canada Secretariat website, Report on the TBS Study of Best Practices for Access to Information Requests Subject to Particular Processing, accessed April 12, 2012