As a part of our commitment to supporting the Government On-line initiative, the CBSA has increased our on-line resources available to Canadians seeking information about the Agency and our primary programs and services including:
Border Wait Times
Provides estimated wait times to reach the primary inspection booth when crossing the Canada/U.S. land border. Wait times are updated at least once per hour.
E-mail Alert Services
Provides updates to subscribers on new information concerning subjects of interest:
Directory of CBSA offices and service locations
A comprehensive listing of locations where travellers and commercial importers and exporters may fulfill their reporting obligations when entering and/or leaving the country.
Online Tutorials and Webinars
Online presentations on various import and export topics.
Customs Internet Gateway
A partnership between the CBSA and Canada Revenue Agency (CRA) to provide trading partners with an alternative, electronic delivery channel for transmitting cargo, release, and accounting data.
Border Information Service (BIS)
A computerized, 24-hour telephone service that provides general border services information.
Provides users with a variety of methods to communicate with the CBSA via e-mail, post, telephone or in-person.
Border Watch Toll-free phone line
Allows users to contact the CBSA if they have information about suspicious cross-border activity.
A process to report suspected cases of duty evasion, smuggling, fraud and other offences against laws enforced by the Canada Border Services Agency.