CBSA - Blueprint 2020 Report - December 2016
Real-time decision making at the front line

To provide an enhanced awareness of the Canada Border Services Agency's (CBSA) operations across the country, the CBSA Northern Ontario Region (NOR), and Science and Engineering Directorate initiated an information visualization pilot in 2015. This pilot will explore the value of seeing and interacting with our operational data as a means of quickly gaining insight into how we are managing our borders and resources.

The Tailorable Operational Picture System (TOPS) integrates a number of data sources and provides a flexible and easily understood picture of historical trends, and near real-time patterns related to traffic volumes, enforcement actions, staffing levels and other elements that affect border management operations. The current prototype is rich with data from NOR and some open source data to test and develop the system, but is being designed for complete national coverage. The development of the TOPS pilot is also expected to improve our understanding of how technology can support front line operations, in an ongoing effort to maximize efficiency and effectiveness.

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