Service Standards for High-Volume Regulatory Authorizations
Service Standards for Issuance of Cultural Property Export Permits

Service Standard for Issuance of Cultural Property Export Permits (Simplified)

Service standard:

Cultural property export permits that do not require the assistance or review of an expert examiner when all documents are in order will be issued within two business days of a request.

Performance target:

The CBSA will strive to meet the service standard 95% of the time.

Performance results:

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA issued 222 (simplified) cultural property export permits to clients and met the service standard 96% of the time.

Service Standard for Issuance of Cultural Property Export Permits (Expert Review)

Service standard:

Cultural property export permits that require the assistance or review of an expert examiner will be issued within 20 business days of a request.

Performance target:

The CBSA will strive to meet the service standard 75% of the time.

Performance results:

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA issued 187 (expert reviewed) cultural property export permits to clients and met the service standard 99.5% of the time.

Applying for cultural property export permits:

For more information, please see the Memorandum D19-4-1, Export and Import of Cultural Property on our website or e-mail us at contact@cbsa-asfc.gc.ca.

Service feedback:

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the Compliments, Comments and Complaints section for more information.

 



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